The Code of Practice

The Code of Practice


FIAT is a signatory to the New Zealand Code of Practice for the Pastoral Care of International Students.

When students come to study in New Zealand, education providers have an important responsibility to ensure that those students are well informed, safe and properly cared for.

To support this, the New Zealand government has developed a Code of Practice for thePastoral Care of International Students (the Code).

The Code is a document that provides a framework for service delivery by education providers and their agents to international students.

It sets out minimum standards of advice and care that can be expected and provides a procedure that students can follow if they have concerns about the treatment they receive from their education provider or agent of a provider.

A summary of the Code of Practice for the Pastoral Care of International Students:

The Code sets standards for education providers to ensure that

  • High professional standards are maintained
  • The recruitment of international students is undertaken in an ethical and responsible manner
  • Information supplied to international students is comprehensive, accurate, and up-to-date
  • Students are provided with information prior to entering into any commitments
  • Contractual dealings with international students are conducted in an ethical and responsible manner
  • The particular needs of international students are recognised
  • International students are in safe accommodation
  • All providers have fair and equitable internal procedures for the resolution of international student grievances

Full details of what is covered can be found in the Code itself. The Code also establishes the IEAA and the Review Panel to receive and adjudicate on student complaints.